Any comments on the quality of products we sell, ways of using and inconsistencies between the facts and the invoice, please submit in writing to our Complaints Department.
Return of faulty or wrongly delivered goods, please make only with the shipment without COD. The basis for repayment can also be suppling by our company, products with significant other parameters than those described in our catalogue. After receiving of returned merchandise, we examine the merits of the complaint and if its approved, we send back the amount by bank transfer. Please note that with sending to us complainted product, you need to provide us with an accurate description of the causes of the complaint and a copy of the purchase documents.
Quantitative complaints - Please report no later than 5 working days from receipt of shipment.
Partner SJ's responsibility for providing defective products is limited to replacement or refund the amount paid by customer. Returned product may not bear any trace of using or destruction and must be sent back in original packaging.
(Poland) standard form of payment used by our company is COD on delivery or bank transfer. We do not accept credit cards. Each of our clients have the opportunity to negotiate terms of payment. Payment depends on the size and regularity of your purchasing in our company. In order to agree the terms of payment, please contact our Sales Department.
On each sale document issued by us, you will find a date, bank and account number to which to transfer money. When your transfer arrives much later than as highlighted in the document of sale, we will unfortunately have to charge lawful interest penalties.
We reserve the right to refuse an order if the customer is in arrears with payments or his legal or financial situation can cause problems with the payment in the future.
Export: In the case of acceptance of your order confirmation, we issue you a payment document (invoice)
Partner SJ reserves the right to complete the order only after receiving the payment specified in payment document.
Partner SJ provides a sale document for each transaction made. This document may be a VAT invoice, PRO-FORMA invoice or Fiscal receipt. VAT invoice is issued to all customers who are giving their data and selects that they want to receive a VAT invoice. The remaining customers receive a tax receipt, with the specification, including an accurate description of the products received.
Pro Forma invoice is issued to all customers from which Partner SJ expects prepayment shown on invoice in order to complete the order, it means thet the completion of the order will take place only after receiving of payment specified on the Pro Forma Invoice.
LIMITATION OF LIABILITY
Company Partner SJ, is not liable for damages arising from failure to meet delivery date, which occurred for reasons beyond the Partner SJ company. Due to specific nature of the products Partner SJ trades, we are not responsible for the delivery of products whose parameters (raw material composition, color) differ from those expected on the basis of graphic materials (not occurs on situations in which the supply of products was preceded by sending samples). In particular, we are not responsible for interruptions in production, loss of profit or indirect losses arising as a result of failure deliver the goods in the period. These restrictions do not apply to a situation in which the supply of the goods has been concluded a separate agreement between Customer and Partner SJ, which specified the conditions of supply and responsibility for their failure to complete order.
Partner SJ is not responsible for errors in the time of printing and editing of the catalogue and online documentation. Parameters, price and descriptions of products offered are only orientational and may not give basis to a claim for occured damages. Company Partner SJ owns the copyright to the materials contained in the catalogue and the website. In particular, to photos, descriptions, graphic, presentation form, so please contact us in order to obtain approval for their copying.
These conditions apply to the publication of the changes in official offers of Partner SJ. Any disputes will be resolved on the basis of Polish law in court in Warsaw.